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FAQ
Frequently Asked Questions Hotel Sympathy
How can I guarantee my reservation?
To confirm and guarantee your stay, we require a 30% deposit as indicated in the quote. The balance is paid upon arrival at the hotel.
What are the cancellation conditions?
Up to 10 days before your arrival date, you can re-use your deposit by receiving a voucher for a future stay within one year, for a minimum number of nights equal to those in your original booking.
In any case, we try to handle every cancellation request with flexibility.
In any case, we try to handle every cancellation request with flexibility.
What is holiday insurance?
Yes, thanks to our partnership with Care4, you can insure your stay or just the deposit, so you're covered in case of proven unforeseen circumstances and can book without any worries.
What are the meal times?
Breakfast from 7:45 a.m. to 9:30 a.m.
Lunch from 12:15 p.m. to 1:00 p.m. (entry into the dining room)
Dinner from 7:15 p.m. to 8:00 p.m. (entry into the dining room)
Please note that your package (full board) begins with lunch on the day of arrival and ends with breakfast on the day of departure.
You can ask for a packed lunch for meals you know you won't be able to have (ask at reception 24 hours in advance)
Lunch from 12:15 p.m. to 1:00 p.m. (entry into the dining room)
Dinner from 7:15 p.m. to 8:00 p.m. (entry into the dining room)
Please note that your package (full board) begins with lunch on the day of arrival and ends with breakfast on the day of departure.
You can ask for a packed lunch for meals you know you won't be able to have (ask at reception 24 hours in advance)
Do you accommodate food allergies or intolerances?
Our dining service is entirely buffet-style and, for this reason, we cannot guarantee customized changes or the absence of accidental contamination.
To be fair, we'd like to let you know that we don't have specific certification for handling allergies and intolerances.
However, our chefs can prepare separate dishes for celiac diets and other intolerances.
We therefore kindly ask you to inform us of any specific requirements when requesting a quote, so that we can assess together whether our proposal is suitable for your needs.
To be fair, we'd like to let you know that we don't have specific certification for handling allergies and intolerances.
However, our chefs can prepare separate dishes for celiac diets and other intolerances.
We therefore kindly ask you to inform us of any specific requirements when requesting a quote, so that we can assess together whether our proposal is suitable for your needs.
Do you have a dining service dedicated to children and infants?
Yes, at Hotel Sympathy we have “L'Angolo Bimbi” (the Kids' Corner) for lunch and dinner, a dining area dedicated specifically to children and their needs.
Help yourself at the buffet, with:
For children aged 0-2, our chefs will prepare the following for you:
If you need to use specific baby food, you may bring it with you and give it to our chefs, who will prepare it for you according to your instructions.
We believe that children's meals are very important: we focus on simplicity, quality, and authenticity.
Help yourself at the buffet, with:
- plain pasta with sauces on the side
- plain rice with sauces on the side
- a main course for children
For children aged 0-2, our chefs will prepare the following for you:
- vegetable purée
- unsalted vegetable broth with or without pasta
If you need to use specific baby food, you may bring it with you and give it to our chefs, who will prepare it for you according to your instructions.
We believe that children's meals are very important: we focus on simplicity, quality, and authenticity.
What time is the room available from?
Rooms are available from 2:00 p.m.
If you arrive earlier, don't worry: you can still enjoy your day. Bring your swimsuit and beach towel, because you can immediately:
Sip one of our cocktails at the bar, take a dip in the pool, relax on the sun loungers, or head straight to the beach.
In the meantime, we will take care of your room and let you know as soon as it is ready, trying whenever possible to get it ready before 2:00 p.m.
Rooms must be vacated by 10:00 a.m. on the day of departure.
If you arrive earlier, don't worry: you can still enjoy your day. Bring your swimsuit and beach towel, because you can immediately:
Sip one of our cocktails at the bar, take a dip in the pool, relax on the sun loungers, or head straight to the beach.
In the meantime, we will take care of your room and let you know as soon as it is ready, trying whenever possible to get it ready before 2:00 p.m.
Rooms must be vacated by 10:00 a.m. on the day of departure.
Can I bring my four-legged friend?
Yes, your pet is welcome at Hotel Sympathy, up to medium size, subject to confirmation at the time of booking!
We love pets and are happy to welcome them.
However, we kindly ask you to let us know the breed and weight of your pet when booking, as not all breeds are allowed.
There’s an extra charge of €12 per day.
We love pets and are happy to welcome them.
However, we kindly ask you to let us know the breed and weight of your pet when booking, as not all breeds are allowed.
There’s an extra charge of €12 per day.
And on the beach?
Our partner beach: Spiaggia 89 da Lele, part of Marea Beach, welcomes your furry friends at no extra charge under the beach umbrella.
They're welcome!
Rules to follow in the hotel and on the beach
To ensure all guests' comfort:
They're welcome!
Rules to follow in the hotel and on the beach
To ensure all guests' comfort:
- pets are not allowed in the dining room unless they are kept inside a closed carrier or crate.
- in common areas, pets must be kept on a leash at all times.
- they are allowed in the area surrounding the swimming pool, always on a leash.
- on the beach, in accordance with local regulations, pets are not permitted to swim or walk along the shoreline.
Is the pool always open?
The pool is open from late May to mid-September, depending on the season and weather conditions.
It's open every day from 7:00 a.m. to 10:00 p.m.
It's open every day from 7:00 a.m. to 10:00 p.m.
How does the hot tub on the terrace work?
The hot tub is open every day from 8:00 a.m. to 7:00 p.m.
Reservations are required to access the hot tub.
The cost is €20 per hour.
For those who book directly with us, one free entry per room per week is included in the Top All-Inclusive package.
Reservations are required to access the hot tub.
The cost is €20 per hour.
For those who book directly with us, one free entry per room per week is included in the Top All-Inclusive package.
Is there Wi-Fi?
We have free fibre Wi-Fi for all our guests, available in the hotel's common areas and in all rooms
What's the partner beach and how far is it from the hotel?
Hotel Sympathy has an agreement with Marea Beach, a large beach complex featuring ten connected beach clubs, designed to offer more services, space, and comfort. We recommend Bagno 89 da Lele, but you can still enjoy the services of all ten beaches.
The beach is about 250 meters from the hotel, a five-minute walk away.
The beach is about 250 meters from the hotel, a five-minute walk away.
How can I get to Hotel Sympathy?
We're about 5 km from Rimini Centrale Train Station and easy to get to by different means of transport.
By taxi: available at the station exit.
By METROMARE coastal train: board directly in front of the station and get off at stop no. 6 Bellariva. Our hotel is in a convenient location, right at the stop.
By car: from the Rimini Sud highway exit, the hotel is about 4 km away.
If you need any more details, check out the “Where to find us” page on our website.
By taxi: available at the station exit.
By METROMARE coastal train: board directly in front of the station and get off at stop no. 6 Bellariva. Our hotel is in a convenient location, right at the stop.
By car: from the Rimini Sud highway exit, the hotel is about 4 km away.
If you need any more details, check out the “Where to find us” page on our website.
Do you provide bicycles for guests?
We have two bicycles with child seats and one without, ideal for riding along the seafront or exploring Rimini in complete freedom.
The cost of bicycles is:
The cost of bicycles is:
- 5 euros per hour
- 10 euros for 3 hours
- 15 euros from morning to evening.
Do you have parking?
Yes, we have indoor and outdoor parking available.
Spaces will be assigned upon arrival based on availability.
Parking is included for superior rooms, double rooms, and junior suites for those who book directly.
Alternatively, the cost is €12 per day.
Spaces will be assigned upon arrival based on availability.
Parking is included for superior rooms, double rooms, and junior suites for those who book directly.
Alternatively, the cost is €12 per day.
Is there Entertainment and a Baby Club at the Hotel?
Hotel Sympathy welcomes its little guests, offering entertainment, games, and lots of fun!
Our Entertainment/Baby Club service is open to all ages, but we ask that parents accompany children under three years of age.
In the garden, you'll find a play area with slides and a playhouse for younger children, swings, and an entire Adventure Park consisting of a wooden castle built around the trees.
Mini club activities are held every day from 1:00 p.m. to 6:00 p.m. and from 8:00 p.m. to 10:00 p.m.
Games, activities, baby dance, treasure hunts, and much more!
Every evening there will be different activities for adults and children.
Our Entertainment/Baby Club service is open to all ages, but we ask that parents accompany children under three years of age.
In the garden, you'll find a play area with slides and a playhouse for younger children, swings, and an entire Adventure Park consisting of a wooden castle built around the trees.
Mini club activities are held every day from 1:00 p.m. to 6:00 p.m. and from 8:00 p.m. to 10:00 p.m.
Games, activities, baby dance, treasure hunts, and much more!
Every evening there will be different activities for adults and children.